At Maisonnavar, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for returning or exchanging products purchased from our website.

Certain products, such as customized items, or items marked as non-returnable, are not eligible for returns.

Proof of purchase (order confirmation or invoice) is required to process a return.

Provide your order number, a description of the issue, and any relevant photographs.

Once your return request is approved, you will receive instructions on how to return the item.

Refunds will be credided in the original payment method within 7-10 business days* after receiving and inspecting the returned item.

Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

The following items are not eligible for return or exchange:

Items marked as “final sale” or “non-returnable.”

Items that have been used, altered, or damaged after delivery.